Although we endeavour to process your order as speedily as possible and with the greatest possible care and diligence, complaints or disputes may arise for various different reasons. Should there be any complaints or disputes, we shall undertake everything in our power to provide a quick and unbureaucratic solution. Please help us by observing the following points:

Transport damage

Our deliveries are generally carried out by transport companies, freight carriers or DHL. Please observe the following points:

  • Please examine goods for possible damage to the packaging and/or contents immediately upon receipt in the presence of the delivery agent.
  • If the item has obviously been damaged during delivery, please do not accept it
  • Send an e-mail with a precise description of the problem at:

Be sure to include the following points:

  • Please compare the received item(s) with the item(s) listed in the bill
  • Please compare the invoice with the order

Forms for returns

Click on this link to download a returns form in PDF format.

Rücksendeformular herunterladen

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