If you are ordering as a consumer, i.e. for purposes which cannot be attributed to either your commercial or independent professional activities, you are entitled to a withdrawal period of fourteen days, according to the following withdrawal instructions:
You have the right to withdraw from this contract within fourteen days without stating a reason. The withdrawal period is fourteen days from the day
In the case of more than one of the alternatives outlined above, the withdrawal period begins when you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece of merchandise.
To exercise your right to withdraw you must inform us, by means of an unequivocal declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. Please send your notice of withdrawal to:
Fax: 02166/86 83 83 170
You may use the attached sample withdrawal form for this purpose, but you are not obligated to do so.
It is sufficient for compliance to the withdrawal terms if the declaration of exercising the right of withdrawal is sent before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse to you all payments received from you, including the delivery costs (with the exception of additional costs resulting from your decision to use a delivery method other than the least expensive type of standard delivery offered by us), without any undue delay and within no more than fourteen days after receipt of your notification to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received back the goods or until you have provided evidence that you have sent back the goods, whichever is earlier. You are obliged to return the goods without any undue delay and in any event no later than fourteen days after the day on which we are informed about your decision to withdraw from this contract, to
D 41238 Mönchengladbach
The right to withdraw does not apply to contracts for the supply of goods bought at a distance for delivery of goods that are “made to order”, i.e. goods which have been produced to customer specifications or clearly customized to the customer’s personal requirements, or goods that are not suitable for return due to their condition, or goods likely to deteriorate rapidly or which have passed their best before date.
End of instructions on withdrawalNotification of withdrawal form